Fragrant Plants Shop FAQ
1. Product Questions
Q: What types of plants do you offer?
A: We offer a variety of plants including Camellias, Clematis Vines, Fragrant Plants, Gardenias, Groundcover Plants, and Houseplants.
Q: Are your plants suitable for indoor and outdoor use?
A: Yes, our plants are suitable for both indoor and outdoor environments. Please check the specific plant details for more information.
Q: How do I care for my plants after they arrive?
A: Each plant comes with care instructions. For additional tips, feel free to contact our customer support team.
2. Shipping and Delivery
Q: What are your shipping options?
A: We offer two shipping options: Standard Shipping via DHL or FedEx ($12.95) and Free Shipping via EMS for orders over $50.
Q: How long does it take to process and deliver my order?
A: Orders are processed within 1-2 days. Standard Shipping takes 10-15 days, while Free Shipping takes 15-25 days after shipping.
Q: Do you ship internationally?
A: Yes, we ship worldwide except to certain remote areas and parts of Asia. Contact us for more details.
3. Returns and Refunds
Q: What is your return policy?
A: You can return plants within 15 days of receiving your order, provided they are in their original condition and packaging. Visit our Returns Policy page for more details.
Q: How do I initiate a return?
A: Contact our customer service team at [email protected] to initiate a return. Please include your order number and reason for return.
4. Account and Payment
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal.
Q: How do I update my account information?
A: Log in to your account on our website to update your personal information, shipping address, and payment details.
5. Customer Support
Q: How can I contact customer support?
A: You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.
Q: What are your customer support hours?
A: Our customer support team is available Monday through Friday, 9 AM to 5 PM EST.
Thank you for choosing Fragrant Plants Shop. We are dedicated to providing you with the best plants and customer service. Let’s grow together!